Payment & Shipping
< Payment Policy >
Currently we accept Credit Card Payments and PayPal. We authorize PayPal as a payment gateway service provider, please visit here for PayPal security policy.
All transactions are settled in US Dollars. If your credit card is based in another currency, your payment will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using Secure Socket Layer (SSL) technology. We do not store any credit card details nor do we share your personal information with any third party.
If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at info@petitezoo.com to arrange this.
< Shipping Policy >
Shipping charges are based on the weight, size and destination of the package. Before the final checkout page you will be shown your shipping charges. All shipment will be provided with a tracking number.
Hong Kong / Macau orders
Shipment would be delivered within 5-7 working days.
(1) S.F. Express Delivery
- Delivery to commercial address: HKD20 for goods below 2kg
- Delivery to residential address: additional costs required for courier to residential address.
(2) S.F. Pick up
- If you choose to self pick up at S.F. Service Centres or S.F. Stores the cost will be lower at HKD15 for goods below 2kg.
(3) Hong Kong Post Office
| Weights not over | HKD |
| 100g | 4 |
| 250g | 6 |
| 500g | 12 |
| 1kg | 22 |
| 2kg | 38 |
Worldwide delivery charges
We also ship to countries include China, Croatia, France, Germany, Great Britain, India, Japan, Korea, New Zealand, Philippines, Russia, Switzerland, Taiwan, Thailand, United Arab Emirates and Vietnam.
Shipment would be delivered 7-14 working days to these countries.
For countries not listed above, please message us for details on delivery charges.
(1) Hong Kong Post Office (in HKD)
| Weights not over | Mainland China & Taiwan | Asian countries (except Japan) | Japan, Oceania countries, European countries (except Eastern European countries) and North American countries | Eastern European countries, Scandinavian countries and Russia | Southern American countries, African countries and others |
| 20g | $1.6 per item | $2.1 per item | $2.9 per item | $3.2 per item | $3.5 per item |
| 30g | $2.2 per item | $3.0 per item | $4.0 per item | $4.3 per item | $4.5 per item |
| 40g | $2.5 per item | $3.3 per item | $4.4 per item | $5.0 per item | $5.4 per item |
| 50g | $2.9 per item | $3.7 per item | $4.7 per item | $5.4 per item | $6.0 per item |
| 100g | $66 per kg | $87 per kg | $112 per kg | $118 per kg | $125 per kg |
| Above 100g | $61 per kg | $81 per kg | $105 per kg | $110 per kg | $123 per kg |
Import tax
Please note that in some countries buyers may need to pay import charges (including tax and custom fees) when purchasing items from another country. Our invoice price has NOT yet included any tax or customs fees as we are not personally involved with international customs and do not collect any fees. Therefore buyer should be responsible for any tax and customs fees that may be incurred. For details on import charges, please check with your local customs agency.